terms + conditions

Booking terms and conditions

Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

References to “us”, “we”, “our” and/or “FLYViP / ViPTRiP” in these booking terms and conditions shall mean ViPTRiP  trading as ViPTRiP.


All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received and tickets issued and we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated. Changes (date change/re-routing) may incur change fees.

Travel insurance:

Travel insurance is your responsibility. The Ministry of Foreign Affairs and Trade strongly recommends you obtain travel insurance at the time you pay for your travel. Failure to obtain travel insurance is at your own risk. When obtaining travel insurance you must declare all per-existing medical conditions and any adventurous activities, like skiing, scooter hire, etc.

Passports & Visas:

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities, such responsibility may have include additional restrictions, requirements or be invalided if you have any criminal convictions and/or contagious diseases.  If your passport is damaged, does not have sufficient pages for any required visas and/or entry stamps gained en route, is not machine readable or not valid for at least 6 months from the date of return you may not be able to travel.  Any loss, fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.  All travelers must have a valid passport for international travel.
Entry to the USA for all eligible nationals of the Visa Waiver Program (VWP) require an Electronic System for Travel Authorization (ESTA). To find out if your passport allows you to travel under the VWP, please refer to the following website. You will be unable to enter the USA under the VWP unless you have obtained an ESTA at least 72 hours prior to travel. It is your responsibility to ensure that you get ESTA prior to travel.
If you need information regarding visa and other travel document requirements for your trip check directly with the relevant consulate. While we can obtain visa information from an external visa advisory service provider on your behalf (www.visasandpassports.co.nz), we do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it.

Re-confirmation and flight departure times:

You agree to reconfirm your flights and check for reschedules with the relevant airline or your consultant, on your outbound and return flights at least 72 hours prior to each journey (including New Zealand) as departure times can change.  This is an essential requirement regardless of what your airline advises.

Vehicle (Car/Motorhome/Campervan) Hire Standard Terms:

Driver must hold a valid current unrestricted motor vehicle driver’s license for the particular class of vehicle hired, meeting the requirements of the particular country of car hire, learners permits and provisional or probationary licenses are not acceptable. Fuel, additional or young driver surcharges, one way fees, optional extras & non waiver-able excess are additional. Credit card may be required as bond at pick-up.
Most rental companies require driver to be a minimum of 25 years of age with a full drivers license. Car hire may be possible if you are over 21 years of age, however an additional surcharge may apply. Please check with the supplier directly.

Travel documents:

Travel documents include, without limitation, airline tickets, campervan / car rental or hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name or title on the ticket varies from the passport and the booking may be canceled. Any errors in names on your documentation will be your responsibility if you do not advise us in writing at the time of booking. It is your responsibility to collect all travel documents from us prior to travel and make sure that all travel details are correct. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.

Deposits and final payment:

We require a minimum deposit of $100 per person at the time of booking.  Some service providers will require further deposits. All deposits are non-refundable.  Final payment is required no later than 6 weeks prior to departure unless otherwise stated on your invoice. Some airfares or services must be paid in full at the time of booking.

Method of payment: electronic bank transfer, direct credit and payment by cheque or credit card:

Prices are valid for payment by cash, cheque, and EFTPOS or NZ electronic bank transfer. Cheques are accepted but take up to two weeks to clear.  You agree not to stop payment of the cheque even when you cancel a booking, and agree to indemnify us for any loss suffered as a result of a dishonored cheque. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. If you pay by credit card, you agree that you will not seek to charge back your payment to ViPTRiP and indemnify us for any loss suffered as a result. Credit card payments may incur an extra fee.  Electronic payments may take up to 3 business days to process. If you are paying by this method you will need to pay at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.  Travel documents will not be issued until full payment in cleared funds is received.


Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports.  All taxes are subject to change without notice.

Changes and Cancellations

Airfares are non-refundable. Any refunds will be returned on the same card, to the same person(s) and in the same proportions as the original transaction.  Canceled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued.  Where we incur any liability for a cancellation fee or charge for any booking which you cancel or change, you agree to indemnify us for the amount of that fee or charge in addition to any service fee your consultant charges.
We  are unable to provide a refund to you until we receive the funds from the supplier.

Terms and conditions for changes or cancellation of bookings and purchases will vary from product to product (airfares, hotels, cruises, motor homes, rental cars and others) and service to service.  Generally, all reservations for products and services will incur penalties and/or fees for changes and/or cancellations, imposed by product providers, as well as ViPTRiP. Many airfares are non-changeable and non-refundable altogether. Other airfares allow changes at a fee, but are still non-refundable. ViPTRiP booking fees (normally included in the price) are non-refundable.

ViPTRiP will make every effort to advise you of change and/or cancellation penalties during the booking process. However, if information displayed on the website or provided via email or mail  is incomplete or absent, you should contact ViPTRiP for clarification. You should not complete a booking if you are uncomfortable with the information provided, or if you have not ascertained to your satisfaction what cancellation and/or change penalties apply to the reservation you are about to complete.


ViPTRiP acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other travel service providers such as airlines, motorhome companies, rental car companies, rail and cruise line operators. ViPTRiP’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and service providers. Any special requests to service providers are not guaranteed. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by the travel service providers. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your legal recourse and remedy lies against the relevant service provider, not ViPTRiP. If you have any issues or problems whilst traveling, please raise this with the service provider directly, if your issue is not resolved contact your consultant prior to making any adjustment to your booking. ViPTRiP will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your consultant.


We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.


It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Privacy policy:

ViPTRiP is committed to protecting the privacy and confidentiality of personal information. Our Privacy Policy is available for viewing at www.viptrip.co.nz or in store.

Frequent flyer:

Not all airfares are eligible for frequent flyer points, it is your responsibility to check eligibility with your consultant.  If provided with your frequent flyer details, your consultant will pass these details on to the relevant supplier but cannot guarantee that the supplier will credit points for your booking. It is your responsibility to retain all boarding passes to allow verification of your travel if required.

Travel advice:

You must assess the risks associated with your chosen destination through the Safe Travel website (www.safetravel.govt.nz), and ensure that you are fully aware of any health and safety risks associated with your chosen destinations.

Governing law:

If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of New Zealand will apply.  You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.

Monies not held on trust:

All monies paid by you to us will be the property of ViPTRiP and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by ViPTRiP on trust for and on behalf of you and ViPTRiP may hold such monies in any account as it sees fit, including with its own and/or other customer monies.


In the event that there is any inconsistency between these terms and conditions and any other ViPTRiP documentation relating to your travel, these terms and conditions shall prevail.

I acknowledge that I am 18 years of age or older, that the above travel details are correct and that I understand and agree with the above terms and conditions.  I also agree that I have authority to bind all passengers I book on behalf of under the same terms and conditions.

Children traveling alone:

To provide for the well-being of children traveling alone (otherwise known as Unaccompanied Minors), airlines have specific requirements. To make a flight booking for an unaccompanied minor please call us on 09 889 1011 and one of our travel experts will advise the conditions for the airline of your choice.

The following information relating to general rules for Unaccompanied Minors is a guide only and may vary from airline to airline:

  • Any child aged 5 to 11 years (inclusive) traveling alone on a flight must be booked as an Unaccompanied Minor.
  • If your child is under 12 years of age and is not booked as an Unaccompanied Minor, then the child must be accompanied by another person 15 years of age or older.
  • Any child aged 12 to 15 years (inclusive) may also travel as an Unaccompanied Minor if requested by the parent/legal guardian.
  • Children between 5-11 years of age attempting to travel alone and who have NOT been booked as an Unaccompanied Minor may be denied travel by the Airlines until they have been provided with all relevant details in relation to the child’s travel arrangements.
  • An Unaccompanied Minor Form will need to be completed by the parent/legal guardian for this service. Also, there may be a fee involved for this service by the airline.

Traveling on „no frills“ airlines e.g. Jetstar, Ryanair, easyjet or other

Most no frills airlines require that passengers are able to travel independently. The airline does not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if traveling unaccompanied. As a guide, children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger. An Accompanying Passenger generally will be at least 15 years old. One of our travel experts will advise the conditions for the airline of your choice.

(c)FLYViP – ViPTRiP is a TRAVELHIT international brand


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